Outsourcing Solutions

Remote IT services allows one of our technicians to remotely log into the faulty device. You never have to leave your desk, we can access and make changes to your machine to correct the issues you might have, from emails not working to software upgrades. Delivering all services remotely makes sense. Remote monitoring of servers, remote control of workstations, in the cloud help-desks – all done without the need for an engineer to ever come to your office. This saves you time and saves you money. For a small fee you can have a professional technician at your disposal.

OutAssist runs a help desk service managed by professional, skilled staff, who are supported by our engineering team. We can either run The help desk for you, or be an accompaniment to your own staff, should they reach peak times. Our help desk staff are highly skilled and offer great IT support, they can talk you through problems with live chat and access your systems remotely to rectify the issue right away, they will help you find a immediate solution and inform the senior engineers if need be.

Our team is highly skilled and highly proficient in English. We offer packages that will suit your business needs, with a very low hourly rate and flexible hours. Our staff can manage up to 3 concurrent live chats each. Live chat software has been proven to increase leads and inquiries for websites around the world. But often, the biggest challenge with offering live web chat to your website visitors is how to resource it with staff to ensure you’re always online when your customers need you. During normal business hours is easy, but, what about after hours and on weekends?

We offer outstanding micro and ad-hoc job outsourcing. We have a team of highly skilled individuals who will be able to assist you in getting your job finished in no time. With outsourcing your micro job to OutAssist you do not have to stress about deadlines, quality of work etc. We will take care of it! From data capturing, admin work to all ad-hoc jobs. For a small fee it can be done on time and professionally. saving you time, saving you money and saving you stress.

Outsourcing Explained

Outsourcing is also known as Business Process Outsourcing (BPO). This is the process of hiring another individual or company, either domestically or internationally, to handle IT for you. In addition to cost savings, companies can employ an outsourcing strategy to focus on core aspects of a business. Outsourcing IT activities can improve efficiency, streamlining and productivity because another entity performs these tasks better than the firm itself. This strategy may also lead to faster turnaround times, increased competitiveness within an industry and the cutting of overall operational costs. Businesses can reduce labor costs significantly by outsourcing IT Solutions, while companies may simultaneously have access to technology without investing large amounts of money to own the technology.

Remote Support
Live chat Monitoring
Help Desk
Micro Job

Perfect for clients who don’t wish to commit to a monthly support contract, our remote support service offers a quick fix for day to day PC problems. As long as your computer can still get online, we should be able to fix your PC remotely within a matter of minutes.

Our live chat monitoring offers your business a fully managed service designed to improve live chat channel performance through your website. Our solution utilises a team highly skilled specialists working under an experienced manager who monitors chats on a daily basis for quality assurance and further optimisation opportunities.

Much more than a traditional help desk, the OutAssist help and support desk services provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by Highly skilled and professional IT specialists.

We can assist you with any micro job you want to outsource, whether it be data capturing or some admin work you need to get done, with us you can be sure it will be done on time and professionally

In need of outsourced services?

Reasons for outsourcing

Lower operational and labor costs

Lower operational and labor costs are among the primary reasons why companies choose to outsource. When properly executed it has a defining impact on a company’s revenue recognition and can deliver significant savings.

Free up resources

Freeing up internal resources that could be put in to effective use for other purposes is also one of the primary benefits realized when companies outsource.

Focus on your core business

Companies also choose to outsource  so that they may continue focusing on their core business processes while delegating time consuming processes to external agencies.

Keep your side clean

By delegating responsibilities to external agencies, companies can wash their hands off functions that are difficult to manage and control while still realizing their benefits.